This one-day course aims to provide the skills necessary to help delegates communicate more effectively with customers and colleagues. It will look at the best methods of rapport building and how to develop effective business relationships.
Who should attend?
Anyone involved in any form of communication channel within your business, and who would like to improve their business communication skills in all circumstances from compiling correspondence through to chairing and participating in meetings.
Course Content:
What is good communication?
Gaining confidence in your own abilities.
What are the barriers to and the basics of good communication?
How does communication affect working relationships?
A look at clarity and its effectiveness.
The value of understanding behavioural characteristics and how to set objectives accordingly.
How to project confidence and professionalism, and the value of body language and tone adapting to meet the needs of our audience.
Deciding on what medium to use.
The principles of good letter writing.
The value of planning in both internal and external communication.
Using benefits to make your communication persuasive.
Delegates will learn to:
Adapt the content and medium of communication to the purpose of the audience.
Target communications to minimise concerns and maximise benefits.
Present information and proposals clearly using appropriate media.
Present complex information in a clear and non jargonised fashion.
Improve business communication skills and be confident in their abilities.
Compile letters and reports so that they are easy to read and understand and convey the message effectively.
