Tired of telling people what to do? Staff don't feel part of the organisation? These are typical problems facing managers who don't know how to feedback to and coach staff.
Who should attend?
Directors, managers and supervisors who are responsible for the performance of others. It will also be of great use to HR professionals seeking to foster coaching and mentoring skills within their organisation.
Course content:
The range of ways in which an organisation can foster improvement in individual performance
Coaching in the context of other performance development techniques
Instructional and Guided coaching and their application
GROW - a process for effective output coaching
Questioning and listening techniques
Handling difficult situations
Giving difficult and negative feedback effectively
Delegates will learn to:
Get themselves “ready” to be a constructive coach
Identify who to coach and what areas they need coaching in
Differentiate between coaching “skills” and coaching motivation
Deliver all feedback in a constructive and effective manner
